Shipping and Delivery Policy

Last Updated: October 4, 2025

Thank you for shopping with Buziz.com (“Buziz”, “we”, “our”, or “us”).

This Shipping and Delivery Policy outlines how we handle the production, shipment, and delivery of physical products—specifically, custom NFC cards ordered through our platform.

By placing an order with us, you agree to the terms described below.

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1. Order Processing Time

Once you place an order for your NFC card, we begin processing immediately.

Processing Time: 1–3 business days

(This includes order verification, design confirmation, and printing preparation.)

Production Time: 3–7 business days

(Your NFC card is printed, encoded, and tested before shipment.)

If there are any design or data issues, we will contact you via email before production begins.

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2. Shipping Time

After processing and production, delivery times depend on your location:

Location Estimated Delivery Time

Within Nigeria 3–7 business days

Other African countries 7–14 business days

International (outside Africa) 10–21 business days

Please note that shipping times are estimates only and may vary due to factors such as customs clearance, courier delays, or holidays.

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3. Shipping Methods and Tracking

We partner with reliable courier services such as DHL, FedEx, UPS, and local logistics partners (e.g., GIG Logistics, NIPOST).

Once your order is shipped:

You’ll receive a shipping confirmation email with tracking information.

You can monitor your order’s status using the provided tracking number.

If you do not receive your tracking number within 5 business days of shipping confirmation, please contact us.

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4. Shipping Fees

Shipping costs are calculated at checkout based on:

Delivery location,

Order weight or quantity, and

Chosen shipping method (standard or express).

Promotional free shipping may apply to eligible orders or regions as announced on our website.

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5. Incorrect Shipping Information

Please ensure your delivery address and contact details are accurate when placing your order.

We are not responsible for delays or losses caused by:

Incorrect or incomplete shipping addresses, or

Unreachable recipients.

If your order is returned due to incorrect address details, you may be required to pay additional re-shipping costs.

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6. Lost or Damaged Packages

We take great care to package and protect your NFC cards.

However, if your order arrives damaged or is lost in transit:

Contact us immediately at buziztech@gmail.com within 7 days of receipt (or the expected delivery date for lost packages).

We will investigate with the courier and, if confirmed, offer a replacement or partial refund at no extra cost.

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7. Delayed Deliveries

While most orders arrive on time, unforeseen delays (e.g., customs inspections, weather, or courier issues) may occur.

Buziz will not be liable for delays beyond our control, but we will assist in tracking and resolving the issue promptly.

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8. International Shipping & Customs

For international orders:

Customers are responsible for any import duties, taxes, or customs fees charged by their country.

These charges are not included in our shipping fees and must be paid by the recipient.

Customs procedures may cause additional delays beyond our estimated delivery time.

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9. Order Status and Support

You can check your order status by:

Logging into your Buziz account, or

Contacting our support team via email at buziztech@gmail.com

Please include your order number for faster assistance.

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10. Contact Us

If you have any questions or concerns about your shipment or delivery, please reach out to our support team at:

📧 buziztech@gmail.com

🌐 https://buziz.com

🏢 Buziz Technologies, Lagos, Nigeria